Frequently Asked Questions

1. What is an eSIM?

An eSIM is an electronic SIM card embedded in many smartphones since 2018. It allows you to activate mobile data plans without a physical SIM card and can be used alongside a physical SIM​.

2. How do I activate my eSIM?

You'll receive a QR code via email after purchasing an eSIM plan. Scan this code with your device's camera to initiate the setup, which generally takes about five minutes​.

3. What happens when my eSIM data is used up?

Once your data capacity is exhausted, data communication will be suspended or significantly slowed down​.

4. Can I use my eSIM in multiple countries?

No, our product only works within the territory of Vietnam.

5. Are voice calls supported on eSIM?

With our eSIM, you can receive incoming voice calls, but to make outgoing voice calls, you need to add more credit.. However, you can still make calls using  internet-based services like Whatsapp, Telegram, Zalo, ...

6. How do I check my eSIM data usage?

Data usage can usually be verified on the device itself or through the provider's app or website, depending on your plan​.

7. Can I extend my eSIM's usage period?

To extend your usage period, you'll need to purchase an additional plan or a new eSIM. Additional recharges are possible within the usage period​ by contacting us.

8. Can I use tethering with my eSIM?

Yes, tethering is possible with eSIMs as long as your device and network support it​.

9. What payment methods are accepted for eSIM plans?

We accept major credit cards, including Paypal, Visa, MasterCard, American Express, and others for eSIM plan payments​.

10. Can I cancel or change my eSIM plan after purchase?

No, cancellations or changes to plans are not accepted after purchase. Please ensure your device is compatible and that you've selected the correct plan before buying​.